When you have gained confidence at Exercise 14, interview more people. Interview at least fifteen people. With the first five, match their tone as soon as you have spotted it. With the next five, drop below their chronic tone and see what happens. For the last five, put on a higher tone than theirs. Note down your observations from doing this. Practice this with more people until you are confident you can spot a person’s tone level and then match it, drop below it or assume a tone above it.

Write what you did below: